This policy brief proposes concrete measures to enhance access to public services for citizens with and without disabilities in the Republic of North Macedonia (MK). It has been prepared within the Western Balkans Enablers for Reforming Public Administrations—Monitoring of Public Administration Reform project (WeBER 3.0). The methodological framework combines normative analysis of domestic legislation and institutional mechanisms with comparative alignment with United Nations (UN) conventions and jurisprudence relevant to this field. It employs a mixed-methods approach grounded in normative-legal analysis, quantitative benchmarking, and qualitative stakeholder insights. It draws on the analytical findings from the focus group held on 12 May 2025. This brief highlights systemic gaps in the provision of public services for vulnerable groups of citizens with and without disabilities. The framework adheres to the Principles of Public Administration (also known as the SIGMA Principles) to evaluate the coherence between legal frameworks, institutional practices, and inclusive equality.