PAR principles mainstreaming in Sectoral Policies – Service delivery and digitalisation

This report aims to present an analysis of the service delivery performance of the Ministry of Agriculture, Forestry and Water Management (MAFW) of the Republic of North Macedonia (RNM). The analysis focuses on monitoring the agriculture sector according to three SIGMA principles: (19) Users are at the centre in the design and delivery of administrative services; (20) Public administration delivers streamlined and high-quality services; and (21) Administrative services are easily accessible online and offline, taking into account different needs, choices, and constraints. This report is structured according to eight requirements, which are related to the following: (1) the possibility for citizens to voice their opinions on the quality of the services received from the particular sector-specific institution; (2) public display of information on citizen feedback and satisfaction with received services; (3) detailed segregation of such information, (4) adapting service provisions to the needs of vulnerable groups; (5) existing different channels for accessing sector-specific services; (6) stages of development of the e-services that the sector-specific institution provides; (7) availability of information on the accessibility of sector-specific services to users; and (8) availability of data relevant to sector-specific services in open formats.