The assessment of transparency and citizen centricity of service design and delivery focuses on three critical aspects – 1) citizen-centric service design and delivery, 2) service accessibility and availability of information on services, and 3) digitalisation of service delivery. The first aspect is devoted to examining the extent and manner in which relevant institutions involve citizens in service design and delivery, focusing on the practice of collecting feedback and incorporating it into the (re)design of services. The second aspect focuses on service accessibility, with the emphasis on citizen-friendly approaches when informing on service provision and accessibility of services particularly to persons with disabilities and other vulnerable and marginalised groups. Finally, the last aspect examines progress in service digitalisation, highlighting the practice of establishing user-oriented digital platforms and enablers for the citizens (such as ePayment, eSignature, etc.). Findings of this report reflect the period since the publication of the PAR Monitor 2021/2022, i.e. between the second half of 2022 and the end of 2024.