The Western Balkan PAR Monitor: Service Delivery and Digitalisation
The assessment of transparency and citizen centricity of service design and delivery focuses on three critical aspects – 1) citizen-centric service design and delivery, 2) service accessibility and availability of information on services, and 3) digitalisation of service delivery. The first aspect is devoted to examining the extent and manner in which relevant institutions involve […]
PAR Monitor Report—North Macedonia: Service Delivery and Digitalisation 2024/2025
Since the last WeBER monitoring cycle, North Macedonia has made only limited progress in improving public administration and service delivery. The Ministry of Digital Transformation (MDT) is responsible for coordinating services and the digitisation process, but it lacks sufficient capacity. The Public Administration Reform (PAR) Strategy includes measures for improving service delivery, but there is […]
The National PAR Monitor for North Macedonia: Strategy for PAR
The assessment of transparency and inclusiveness of the PAR agenda in this report focuses on two critical issues – 1) participatory development of PAR planning documents, that includes non-state actors, and 2) involvement of CSO in the work of the governmental PAR coordination and monitoring mechanisms. For the former, the assessment briefly emphasises basic regulatory […]
The Western Balkan PAR Monitor: Strategy for PAR
The assessment of transparency and inclusiveness of the PAR agenda in this report focuses on two critical issues: 1) participatory development of PAR planning documents, which includes non-state actors, and 2) involvement of CSO in the work of the governmental PAR coordination and monitoring mechanisms. For the former, the assessment briefly emphasises basic regulatory requirements […]
Law on Senior Civil Service – Is the Government Hesitant to Adopt it?
A professional, impartial, and effective public administration is key to the functioning of every democratic society. Therefore, it is very important to recruit educated and skilled professionals who are selected based on their qualities rather than their political affiliation. Recruitments, promotions, and dismissals of civil servants based on merit encourage candidates to apply for job [...] Innovations in Public Administration: Driving Change through EU Integration and Sectoral Reforms
On 5th and 6th of November we organized the regional meeting on public administration reform (PAR) as part of the Western Balkan Enablers for Reforming Public Administrations (WeBER 3.0) project, implemented by the Think for Europe Network. The WeBER Platform members from the Western Balkans have met in person and discussed public administration reform on […]